FAQ

The questions we get often enough to answer in writing.

Can I request a custom piece?

Sometimes. It depends on what you have in mind and what’s in production at the time. Best approach is to send a message through the contact page — describe what you’re after and we’ll be straight with you about whether it’s doable.

Do you offer trade pricing or work with designers?

Yes, and happily. Reclaim works with interior designers and creative studios on commissions, sourcing, and project-specific work. Head to the Trade page for details, or reach out directly.

Why is something marked sold out?

Small batches mean things move. Some pieces come back in a new run; others were a one-time thing. The Journal is where you’ll hear about what’s coming next, and the email list gets first notice.

Do you offer discounts or run sales?

No. Not a policy so much as a preference. The work is priced to reflect what it takes to make it. That doesn’t change because of a date on the calendar.

How is everything packaged and shipped?

Carefully. Ceramics are packed to survive the journey, which takes more time and materials than the standard approach. If something arrives damaged, get in touch within 48 hours with photos and we’ll make it right.

Do you ship internationally?

Occasionally and by request. Contact us before purchasing if you’re outside the US and we’ll work out whether it makes sense.

Can I see pieces in person before buying?

Yes — we do markets and shows throughout the year. Check the Journal for upcoming dates and locations. If you’re a designer and want to arrange a studio visit, reach out through the Trade page.

Where are you based?

New Jersey. Which is more interesting than people give it credit for.

I have a question that isn’t here.

Send it through the Contact page. We’ll get back to you within a few days.